Shipping policy

Order Processing Times

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

US Domestic Shipping Rates and Estimates

FREE Standard Shipping (3 - 5 business days) for US Domestic Orders

Shipping option	Estimated delivery time	Price
Standard	3 to 5 business days	FREE
Expedited	2 business days	from $14.97 and up

International Shipping

We currently don't offer international shipping but will do so shortly

International order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TOFL Quality Products is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at infotofl@infotofl.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 90 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. For more information on returns and refunds please have a look at our refund policy.

Please note that we are not responsible for any lost or stolen packages or any delays caused by the carrier. We strongly recommend that you provide a secure shipping address to ensure the safe delivery of your package.

In the event that your order arrives damaged in any way, please email us as soon as possible at infotofl@infotofl.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at infotofl@infotofl.com.